This Privacy Policy explains how DeliverLogic Inc. ("DeliverLogic", "we", "us") collects, uses, shares, and protects personal information in connection with the DriverLogic mobile application (the "App"), the driver-facing app used by delivery drivers to receive, navigate, and complete delivery assignments. It applies to the DriverLogic app on Android and iOS and to the driver-facing services accessed through it.
If you have any questions about this policy, contact us at support@deliverlogic.com.
1. Personal Information We Collect
Location information, including background location
The App collects precise device location (GPS and network-based) while you are signed in and on an active shift or delivery route, including when the App is in the background or closed. Background location is required for the core function of the App: assigning and dispatching nearby orders, turn-by-turn routing, live driver tracking shown to dispatchers and customers, estimated arrival times, proof of pickup and drop-off, and route history used for delivery verification and support disputes. Location collection stops when you go off-duty or sign out, and you can revoke location permission at any time in your device settings — the App cannot provide delivery functionality without it.
Driver account and identity information
Name, phone number, email address, account username and password, the delivery service or company you drive for, and, where a delivery service requires it, vehicle information and driver-eligibility details you or your delivery service provide.
Order and delivery activity
Orders assigned to you, pickup and delivery addresses, delivery status and timestamps, route history, delivery notes, ratings, mileage, and support or dispatch messages exchanged through the App.
Device and diagnostic information
Device identifiers, device model and operating system version, app version, IP address, language settings, push notification tokens, crash reports, performance data, and app usage logs.
Payment and payout information
Where payouts or in-app payments are handled through the platform, we or our payment processors collect the information needed to pay you or to process a transaction (for example, payout account details and transaction records). Full payment card numbers are processed by our payment processors and are not stored by DeliverLogic.
Photos and camera
If the delivery service you drive for requires proof-of-delivery photos or document uploads, the App accesses your camera or photo library only at the moment you choose to capture or select an image, and uploads only the image you submit.
2. How We Use Personal Information
- To create and maintain your driver account and authenticate you;
- To assign, dispatch, route, track, and verify deliveries;
- To share live delivery status and location with the dispatcher, the delivery service, the restaurant or merchant, and the customer awaiting the delivery;
- To calculate pay, mileage, tips, and payouts, and to resolve payment or delivery disputes;
- To provide driver and dispatch support, including 24/7 support requests;
- To send operational notifications such as new order offers, shift updates, and service messages;
- To maintain security, prevent fraud, and investigate misuse of the App;
- To diagnose crashes, monitor performance, and improve the App and our services;
- To comply with legal obligations and to establish, exercise, or defend legal claims.
We do not sell driver personal information, and we do not use driver location data for advertising or share it with advertising networks.
3. How We Share Personal Information
- The delivery service or company you drive for — your account details, shift activity, delivery history, and location during active deliveries, so they can dispatch, manage, and pay you.
- Restaurants, merchants, and customers — limited information needed to complete a delivery, such as first name, live delivery location, and delivery status.
- Service providers — hosting, mapping and navigation, messaging and push notification, crash reporting, and payment processing vendors who act on our behalf and are required to protect the information and use it only to provide their service.
- Legal and safety — when we believe in good faith that disclosure is required by law, or is necessary to investigate fraud or a crime, to enforce our agreements, or to protect the rights, property, or safety of DeliverLogic, our users, or others.
- Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to this policy.
4. Data Retention
We retain driver account information for as long as your account is active. Delivery and location history is retained for a limited period necessary to operate the service, support payment and delivery dispute resolution, and meet legal, tax, and record-keeping obligations, after which it is deleted or aggregated so that it no longer identifies you.
5. Your Choices and Rights
- Location permission — you can grant, limit, or revoke location and background location access at any time in your device settings. Revoking it will prevent the App from offering or completing deliveries.
- Notifications — push notifications can be disabled in your device settings.
- Access, correction, and portability — you may request access to, correction of, or a copy of your personal information.
- Marketing — you may opt out of promotional email at any time using the unsubscribe link or by emailing us. Operational messages related to your deliveries will continue while your account is active.
6. Account and Data Deletion
You may request deletion of your DriverLogic account and the personal information associated with it by emailing support@deliverlogic.com from the email address on your account, with the subject line "Delete my DriverLogic account". We will verify your identity and delete your account and associated personal data, except records we are required to retain for legal, tax, fraud-prevention, or dispute-resolution purposes, which are retained only for as long as required and then deleted. You may also need to contact the delivery service you drive for regarding records they hold independently.
7. Security
We use administrative, technical, and physical safeguards designed to protect personal information against loss, misuse, and unauthorized access, including encryption in transit and access controls on our systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Children
The App is intended for adult delivery drivers and is not directed to anyone under 18. We do not knowingly collect personal information from anyone under 18. If we learn that we have, we will delete it promptly.
9. International Users
DeliverLogic is based in the United States and information collected through the App is processed and stored in the United States. If you use the App from outside the United States, you consent to the transfer and processing of your information in the United States.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and post the revised policy at this URL. Material changes will be communicated through the App or by email where required. Your continued use of the App after the revised policy is posted constitutes acceptance of it.
11. Contact Us
DeliverLogic Inc.
3902 W Henderson Blvd, Tampa, FL 33629, United States
Email: support@deliverlogic.com
Phone: 1-888-268-3124