Question 1

How long does it take to launch?

Accepted Answer

Most operators launch in days, not months: catering marketplaces in about 10 days, and startup website packages can be live in one business day. Once you purchase, we typically have your site up within 48-72 hours.

Question 2

How do I start a food delivery business?

Accepted Answer

Pick a delivery zone, sign restaurant partners, and launch on a white-label platform instead of building custom software. DeliverLogic includes the branded website, apps, dispatch, payments, and driver network access to start taking orders — with access to partnerships and orders from day one.

Question 3

What is white-label food delivery software?

Accepted Answer

White-label food delivery software runs under YOUR brand: your customers order on your branded website and apps while DeliverLogic provides the ordering, dispatch, payment, and tracking technology behind it. You own the customer relationship and the data, unlike ordering through third-party marketplaces.

Question 4

How long does it take to get started?

Accepted Answer

Once you purchase the software we will have your site up within 48-72 hours.

Question 5

How customizable is the site?

Accepted Answer

About 90% - we give you the framework and you can customize the rest if you want. Certain things like where the shopping cart is located on the page, cannot be changed, but nearly all of the "look and feel" aspects can.

Question 6

So I can have my own website?

Accepted Answer

Yes. Our software is really a website. Your website. All we need is a logo, and you can be online and accepting orders. Sometimes we can even get you up within the same day.

Question 7

I already have a website, do I have to close it and use yours?

Accepted Answer

No. If you're happy with your site now, we can simply embed our system within your website. It'll look like you just added online ordering...

Question 8

Do you host the website?

Accepted Answer

Yes, we work with LiquidWeb to offer enterprise quality, scalable, reliable hosting.

Question 9

How much is hosting?

Accepted Answer

Free. Hosting, support, and upgrades are all included in your license.

Question 10

Can I have my own email address?

Accepted Answer

Yep! You can even have yourname@yourbusiness.com. You can have as many email addresses as you want. We recommend using G Suite (provided by Google) for your email hosting. We do not provide any email hosting.

Question 11

How long have you been in business?

Accepted Answer

Over a decade. We work with some of the largest brands in the restaurant delivery service, on-demand delivery, and online ordering industry, as well as emerging, innovative startups.

Question 12

Can I see more of your software?

Accepted Answer

Yes, absolutely. Just request a trial and we will reach out to you to get you set up with your own test version of the software.

Question 13

Do I get branded mobile apps?

Accepted Answer

Yes — branded iOS and Android customer apps are included, plus dedicated restaurant (OrderLogic) and driver (DriverLogic) apps.

Question 14

How much does food delivery software cost?

Accepted Answer

DeliverLogic plans run $99 (Startup), $179 (Basic), $499 (Business), and $999 (Corporate) per month, plus credit-card processing. Every plan includes a branded website, automated driver routing, mobile apps, and POS integrations. Industry-wide, delivery platforms typically cost $95–$500+ per month.

Question 15

Is your contract like a cell phone company? Does it lock me in?

Accepted Answer

No. We hate contracts. You are free to leave and take your data with you the day you want to switch at zero cost. We want you to stay with us because you like our software and our service - not because you're contracted to it.

Question 16

What if I go out of business, am I contracted to pay a certain amount?

Accepted Answer

No. We are a pay for performance company. You only pay your startup fee and for the orders that you process. No orders = no future payments. Our success is tied to your success.

Question 17

Who do you use for credit card processing?

Accepted Answer

We have established a technology partnership with Stripe (www.stripe.com) to give you the best possible payment technology to grow your orders. By integrating with Stripe, we have the technology infrastructure needed to implement new, innovative services like Group Ordering, Split Checks, and Driver Payouts.

Question 18

Can I use my own drivers and DoorDash or Uber drivers together?

Accepted Answer

Yes — hybrid delivery is built in. Route orders to your own fleet first and overflow to DoorDash and Uber partner drivers automatically, so you never turn away an order for lack of capacity.

Question 19

Which national restaurant brands can I deliver for?

Accepted Answer

DeliverLogic's national partner program includes brands like Applebee's, Five Guys, Red Robin, and Potbelly, giving delivery providers instant access to restaurant partnerships in their market.

Question 20

I charge more for delivery if a customer is far away, can your system handle that?

Accepted Answer

Absolutely. Many food delivery services use zip codes to define their delivery area. We support them, but we take it a step further by allowing restaurant delivery services and restaurants to define their area by drawing directly on a map where they want to offer delivery, and then adjusting fees based on mileage driven from the restaurant(s) to the customer's address (if you want to).

Question 21

I'm only open on certain days and times, can your website support that?

Accepted Answer

It can. Our system works for hundreds of delivery services and thousands of restaurants, all with varying hours and daily availability.

Question 22

Can I work from anywhere?

Accepted Answer

Yes, you can manage your drivers and every aspect of your business from a beach if you want, although we advise caution when working on the beach. Our sites are completely responsive. You can choose to work from your phone, tablet, or computer.

Question 23

What phones work with your software?

Accepted Answer

All. You can use pretty much any web-enabled phone and carrier with our software to receive and text copies of orders to.

Question 24

Is online ordering really commission-free?

Accepted Answer

Yes. Direct orders through your branded website and apps carry no marketplace commission, versus the 15–30% per-order commissions third-party marketplaces typically charge. You pay a flat monthly subscription plus card processing.

Question 25

Does DeliverLogic integrate with my POS?

Accepted Answer

Yes, POS integrations are included on every plan, and open APIs support custom e-commerce and POS connections.

Question 26

Can AI answer my restaurant's phone and take orders?

Accepted Answer

Yes. DeliverLogic's AI voice ordering answers every call, takes accurate orders conversationally, answers menu questions, and submits orders directly to your POS — so missed calls during rush stop costing you orders.

Question 27

What is the best ezCater alternative for launching my own catering marketplace?

Accepted Answer

A white-label catering marketplace platform. DeliverLogic launches your fully-branded marketplace — customer website, group ordering, scheduled deliveries, automated payments, restaurant onboarding, and commission tracking — in about 10 days, under your brand instead of ezCater's.

Question 28

Who handles customer support for my customers?

Accepted Answer

DeliverLogic's US-based team can act as the single point of contact between your customers, drivers, and restaurants 24/7 — or you can run support in-house with our software.

Question 29

Do you have someone I can call with questions?

Accepted Answer

Of course. We can likely answer all of your "How do I do this..." software questions.

Question 30

Do you travel to my business when we launch?

Accepted Answer

Not usually. Our software has been designed with the non-technical person in mind, so startup and operation is simple. We believe face-to-face client interaction is special, though, so we make every effort to see our clients on an annual basis — usually at the RDS Convention in the spring.

Question 31

How do you improve your software?

Accepted Answer

Using your input. As a client, we are in constant communication so we can understand your needs, ideas, and suggestions. We continually release upgrades as we incorporate the best ideas. All clients run the same software so everyone gets the benefit of collaboration.

Food Delivery Software FAQ

Getting Started

Pricing

Delivery & Drivers

Online Ordering

AI Voice Ordering

Catering Marketplace

Support