Can't reach a restaurant due to phone lines being busy or down? Maybe they closed for the day or are just too busy to handle another order at the moment.

Take the manual process of reaching out to your customers with the bad news out of your customer service workflow.

Now, all you have to do is check a box and enter the credit amount that you'd like to apply to the customer's account for the inconvenience. This allows them to easily place another order with a discount for their troubles and also links them directly back to your so that they can place another order.

In the future, we will likely add some additional prompts upon cancellation to this area so that you can select the reason for cancellation and the automatic messaging will shift to apply to your exact scenario.