Fraud Alerts are very useful alerts that you can have on your dispatch screen that can help you deal with potential scammers or returning "bad" customers. There are certain scenarios that trigger these alerts, learn more about them in the video above or read about it in our Confluence article below.

You can manage which Fraud Alerts you want to trigger an alert on your dispatch screen so you can handle those situations accordingly or make a standardized plan with your staff on how to verify/check the legitimacy of those orders.

Blocking addresses is another way of dealing with scams and bad customers

This feature will let you block a specific address completely or an individual user at that address level.

The reason why we have this option available is to prevent excluding a whole Workspace, Office building, Apartment building, Hospital, etc…. from ordering from your Delivery Service.