This Privacy Policy explains how DeliverLogic Inc. ("DeliverLogic", "we", "us") collects, uses, shares, and protects personal information in connection with the OrderLogic mobile application (the "App", package com.bigtreesolutions.orderlogic). OrderLogic is the restaurant-facing app used by restaurant owners and staff to receive, adjust, confirm, and manage incoming delivery and pickup orders, track driver and customer arrival, mark items out of stock, and get live support. It applies to the OrderLogic app on Android and iOS and to the restaurant-facing services accessed through it.
If you have any questions about this policy, contact us at support@deliverlogic.com.
1. Personal Information We Collect
Restaurant account and staff information
Name, phone number, email address, account username and password, job role, and the restaurant or restaurant group the account belongs to. Accounts are created for business use by the restaurant and its authorized staff.
Order and operational information
Orders sent to your restaurant, order contents and special instructions, order status and timestamps, confirmation and rejection actions, prep times, menu and item availability changes (including out-of-stock and back-in-stock updates), and delivery or pickup details. Orders include limited customer information needed to fulfill them — customer first name, order details, delivery address where applicable, and contact phone number provided by the delivery service — as well as the assigned driver's name and arrival status.
Support communications
Messages, chats, and support requests you send through the App's live help feature, including any information you choose to include in them.
Device and diagnostic information
Device identifiers, device model and operating system version, app version, IP address, language settings, push notification tokens, crash reports, performance data, and app usage logs used to deliver order alerts and keep the App working reliably.
Location
The App does not collect precise background location from restaurant users. Where a delivery service enables live driver tracking, the App displays the driver's location and estimated arrival so your staff know when a driver will reach the restaurant; that location comes from the driver's device, not yours.
Payment information
Where order payments or restaurant payouts are handled through the platform, we or our payment processors collect the information needed to process and reconcile a transaction (for example, transaction records and payout account details held by your delivery service). Full payment card numbers are processed by our payment processors and are not stored by DeliverLogic.
2. How We Use Personal Information
- To create and maintain your restaurant account and authenticate staff users;
- To transmit incoming orders to your restaurant and let you adjust, confirm, or reject them;
- To send push notifications and alerts for new orders, order changes, and driver arrival;
- To keep menu and item availability in sync, including out-of-stock and automatic back-in-stock handling;
- To show driver and customer arrival status for orders assigned to your restaurant;
- To reconcile orders, payments, and payouts, and to resolve order or payment disputes;
- To provide live help and customer support;
- To maintain security, prevent fraud, and investigate misuse of the App;
- To diagnose crashes, monitor performance, and improve the App and our services;
- To comply with legal obligations and to establish, exercise, or defend legal claims.
We do not sell personal information, and we do not use information from the App for advertising or share it with advertising networks.
3. How We Share Personal Information
- The delivery service or restaurant group you work with — account details, order activity, confirmation times, and menu availability, so they can operate, dispatch, and reconcile orders with your restaurant.
- Drivers and customers — limited information needed to complete an order, such as restaurant name and address, order readiness, and prep or pickup timing.
- Service providers — hosting, messaging and push notification, live chat and support, crash reporting, and payment processing vendors who act on our behalf and are required to protect the information and use it only to provide their service.
- Legal and safety — when we believe in good faith that disclosure is required by law, or is necessary to investigate fraud or a crime, to enforce our agreements, or to protect the rights, property, or safety of DeliverLogic, our users, or others.
- Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to this policy.
4. Data Retention
We retain restaurant and staff account information for as long as the account is active. Order and support history is retained for a limited period necessary to operate the service, support payment and order dispute resolution, and meet legal, tax, and record-keeping obligations, after which it is deleted or aggregated so that it no longer identifies an individual.
5. Your Choices and Rights
- Notifications — push notifications can be managed or disabled in your device settings, though disabling them may cause missed orders.
- Access, correction, and portability — you may request access to, correction of, or a copy of your personal information.
- Marketing — you may opt out of promotional email at any time using the unsubscribe link or by emailing us. Operational messages about your orders will continue while your account is active.
6. Account and Data Deletion
You may request deletion of your OrderLogic account and the personal information associated with it by emailing support@deliverlogic.com from the email address on your account, with the subject line "Delete my OrderLogic account". We will verify your identity and delete your account and associated personal data, except records we are required to retain for legal, tax, fraud-prevention, or dispute-resolution purposes, which are retained only for as long as required and then deleted. You may also need to contact the delivery service or restaurant group you work with regarding records they hold independently.
7. Security
We use administrative, technical, and physical safeguards designed to protect personal information against loss, misuse, and unauthorized access, including encryption in transit and access controls on our systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Children
The App is a business tool intended for restaurant owners and staff and is not directed to children. We do not knowingly collect personal information from anyone under 13. If we learn that we have, we will delete it promptly.
9. International Users
DeliverLogic is based in the United States and information collected through the App is processed and stored in the United States. If you use the App from outside the United States, you consent to the transfer and processing of your information in the United States.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and post the revised policy at this URL. Material changes will be communicated through the App or by email where required. Your continued use of the App after the revised policy is posted constitutes acceptance of it.
11. Contact Us
DeliverLogic Inc.
3902 W Henderson Blvd, Tampa, FL 33629, United States
Email: support@deliverlogic.com
Phone: 1-888-268-3124