Connect with Our Expert Network

OwG Client relations/activation/educationOwG Overall platform maintenance/optimization/troubleshootingOwG chargebacksPOS Client relations/activation/educationPOS platform maintenance/optimization/troubleshootingPOS opportunities outreach/relationship buildingActiveMenus client relations/activation/maintenanceMenu optimization/troubleshooting/customer supportJira Courses/quizzesOlo maintenance/optimization/troubleshooting  General customer support and platform customer success/support desk 

I have extensive experience with DeliverLogic, having been a dedicated user of the software since 2014. I began my journey working with Devon Barkley for his delivery service, Takeout Town, where I held various operational roles, including dispatcher, manager on duty, and customer service representative.In February 2021, I joined DeliverLogic as a full-time employee and have since become highly proficient with the system. My experience includes working as a QA tester, collaborating directly with developers to test new features, bug fixes, and improvements before they are released to the DeliverLogic network. Since September 2023, I have been the Lead Support Manager, overseeing a large portion of the company’s support and testing operations.I have specialized in multiple areas of the DeliverLogic system, including but not limited to:Customer Communications & Message DeliverabilityAutoDispatchOrderLogicMobile AppsSMS MarketingPush NotificationsReportingPayment ManagementDriver and Restaurant ManagementActiveMenusGFO/RWGDriver/Restaurant AutoPay Management & TroubleshootingSmart SupportSmart PaySmart CommunicationsCredit Card ProcessingSite SettingsFee & Zoning StructuresThe GLUE InterfaceMy comprehensive knowledge of DeliverLogic’s platform extends across the system, with the exception of writing code. I am highly proficient in optimizing the platform to meet the diverse needs of its users and ensuring smooth and efficient operations across all aspects.

Project ManagementRDS Development Backend API DevelopmentDatabase ManagementNew Integrations to the softwareImplement Automated PipelinesResearch and Estimation

Resolved customer complaints in a kind, quick, and courteous mannerListen to customer needs and showing empathy, while entering accurate information into database systems.Updated dispatchers frequently to convey changes such as address changes for delivery orders.Placing orders with restaurants in a timely manner.For customer service DC side 

Taking Customer Service phone calls, I also managed a call center with 425k calls a month. I have also been a Chief of Staff, as well as a manager at Pizza Hut. I have experience as an Executive Assistant, and Office Manager. 

Financial reporting QA Support Desk Dispatch and Support

Dispatch.  CSR. Placer. POS integrations